www.customerservicemanager.com

• Five Diamonds Customer Service Leadership

2005 National Organization Development Network Conference Proceedings

• Building & Sustaining Leadership Greatness through the Power of "AND"

PRACTICING: An On-line Organization Development Network Magazine

• A Lesson in Trust
• Miss Betty

Commerce Magazine, Atlantic Publications

• Greatness…a matter of conscious choice
• Can your Employees Deliver on the Promises You Make?
• A Young Leader's struggle might just be your struggle

The Post and Courier High Profile of Margaret Seidler

• Trainer gets to the heart of business

The Post and Courier, Business Review

• Aim for Authentic Appreciation
• Conflict Avoidance hurts business, employees
• Workplace success linked to good interpersonal skills with fellow employees
• Want to excel in business? Consider the Baldrige Way

Charleston Chamber of Commerce, Business @dvocate

• Conflict: Who's running your life?
• Managing "unsolvable" problems
• Listening
• Stuff Happens, What's Your Choice?
• Level 5 Leadership
• Leadership Charleston Class Tackles Community Issues Using Groundbreaking Approach
• Meeting Management Series
• Part I
• Part II
• Part III
• Part IV