Bob Seidler - Sales & Marketing; Customer Service Leadership
Bob has considerable experience in achieving significant customer service success in his wide hospitality experience. While enjoying management positions in larger hospitality organizations, such as Hampton, Marriott and Carlson, he also brings knowledge of achieving service success in small, boutique properties such as the Wentworth Mansion and Woodlands Inn. The Woodlands property is the perennial recipient of both the Mobil Five Star and AAA Five Diamond Awards, the ultimate achievements in customer service leadership.
Polarity Management Associates
Go to the source. Dr. Barry Johnson created the first polarity map and principles in 1975. He wrote the first book on Polarity Managemen® and founded Polarity Management Associates to bring it to the world. Great leaders can both problem solve and manage polarities through understanding the power of "and."
Dr. Yvonne Cheek is a native of North Carolina, currently residing in Minneapolis. She has held positions as a senior consultant with the Professional Development Group, director of citizen education at the University of Minnesota's Humphrey Institute of Public Affairs, manager in corporate marketing at Control Data Corporation, chair of the undergraduate program and assistant professor in the School of Music at the University of Puget Sound, and a faculty member at the University of North Carolina at Greensboro. She was the co-founder of Twin Cities Black and Jewish Women in Dialogue, a founding member of Minnesota World Wide Women, and is co-founder of the Initiative for Culturally Responsive Evaluation.
Her areas of focus are strategic planning; focus group interviews; needs assessment and evaluation; board development; and building effective inclusive environments.
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