Robert C. "Bob" Seidler - CUSTOMER SERVICE LEADERSHIP
Bob Seidler has considerable experience in achieving significant customer service success in his wide hospitality experience. While enjoying management positions in larger hospitality organizations, such as Hampton, Marriott and Carlson, he also brings knowledge of achieving service success in small, boutique properties as well.  His current assignment is at the Wentworth Mansion in Charleston, South Carolina.  The property recently received its fifth consecutive AAA Five Diamond Award., the ultimate achievement in customer service leadership.

www.wentworthmansion.com

 

Gary Pinkerton, PHR.
For 25 years, Gary has adapted his talents to a range of businesses that include non-profit organizations, small business start-ups, and a Fortune 200 corporation. Gary has led long-term training initiatives in diversity and supervisory skills, and developed a creative approach to address harassment using Aretha Franklin to talk about “RESPECT.”

Gary’s strength lies in finding creative solutions to problems with the tools and resources available. In a manufacturing setting, that process started with 3x5 note cards on the wall, and led to computer-based training for process simulation. For a retailer with 50 locations, it led to a simple solution for employee self-service using off-the-shelf tools to develop an intranet website. For Seidler & Associates, Gary’s creative skills are applied in the design and development of training solutions that fit client needs.

 

Polarity Management Associates

Go to the source. Dr. Barry Johnson created the first polarity map and principles in 1975. He wrote the first book on Polarity Management™ and founded Polarity Management Associates to bring it to the world. Great leaders can both problem solve and manage polarities through understanding the power of "AND."

www.polaritymanagement.com

 

Joan K. Ustin & Associates

A management consulting firm that specializes in organization assessment and in the design of human resources development systems and programs, such as selection, performance management, succession planning and career development. She brings to her practice over 25 years as an executive and consultant in human resources.

Millennium Consulting Group

Dr. Yvonne Cheek is a native of North Carolina, currently residing in Minneapolis. She has held positions as a senior consultant with the Professional Development Group, director of citizen education at the University of Minnesota's Humphrey Institute of Public Affairs, manager in corporate marketing at Control Data Corporation, chair of the undergraduate program and assistant professor in the School of Music at the University of Puget Sound, and a faculty member at the University of North Carolina at Greensboro. She was the co-founder of Twin Cities Black and Jewish Women in Dialogue, a founding member of Minnesota World Wide Women, and is co-founder of the Initiative for Culturally Responsive Evaluation.

Her areas of focus are strategic planning; focus group interviews; needs assessment and evaluation; board development; and building effective inclusive environments.